Privacy policy

Last updated: 28 August 2026

WithU respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how WithU collects, uses, stores and shares personal data when you visit our website, apply for or purchase a WithU membership, create a creator profile, participate in campaigns or opportunities, or communicate with us.

For the purposes of applicable UK data protection law, WithU is the data controller of your personal data.

1. Personal Data We Collect

The personal data we collect depends on how you interact with WithU.

Personal and Contact Information

This may include:

  • Full name
  • Email address
  • Telephone number
  • Date of birth or age
  • Location
  • Billing and transaction information
  • Information you provide when contacting us

Creator Information

If you apply for or use a WithU membership, we may collect information relating to your creator activities, including:

  • Social media usernames and profile links
  • Follower numbers
  • Engagement statistics
  • Content niche
  • Audience information and demographics where available
  • Portfolio or media kit
  • Previous brand collaborations
  • Content preferences
  • Creator rates where relevant
  • Campaign preferences
  • Availability
  • Information relating to opportunities you accept or participate in

Some of this information may be obtained from publicly available social media profiles.

Membership and Payment Information

We may collect:

  • Membership status
  • Subscription information
  • Transaction history
  • Billing information
  • Payment status

Payment card information is generally processed by our payment provider and is not normally stored directly by WithU.

Technical Information

When you use our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Network information
  • Pages visited
  • Website usage information
  • Cookies and similar technologies

Communications

We may retain information contained in communications between you and WithU, including emails, enquiries, applications, support requests and campaign-related communications.

2. How We Collect Personal Data

We may collect personal data:

  • Directly from you when you apply, subscribe, complete a form or contact us.
  • From your public social media profiles.
  • Automatically when you use our website.
  • From service providers that help us operate WithU.
  • From brands or campaign partners involved in opportunities.
  • From other third parties where legally permitted.

3. How We Use Your Personal Data

We may use your personal data to:

  • Provide and manage your WithU membership.
  • Process payments and manage subscriptions.
  • Create and maintain your creator profile.
  • Assess and match creators with relevant opportunities.
  • Present relevant creator information to brands and campaign partners.
  • Contact you regarding campaigns and opportunities.
  • Manage gifting, UGC, affiliate, travel and other opportunities.
  • Provide creator resources and services.
  • Respond to enquiries and provide customer support.
  • Maintain and improve our website and services.
  • Detect and prevent fraud, abuse and other misuse.
  • Protect our business, users and services.
  • Comply with legal, regulatory and accounting obligations.
  • Send marketing communications where we have a lawful basis to do so.

4. Lawful Bases for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases under applicable UK data protection law.

Contract

We may process information where necessary to enter into or perform your membership contract, including managing your account, processing payments and providing membership services.

Legal Obligation

We may process personal data where necessary to comply with legal, regulatory, tax, accounting or other legal obligations.

Legitimate Interests

We may process personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

This may include operating and improving WithU, maintaining security, preventing fraud, managing business relationships and facilitating relevant creator and brand opportunities.

Consent

Where required, we may rely on your consent, including for certain forms of direct marketing or the use of non-essential cookies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

5. Creator Profiles and Brand Matching

As part of your WithU membership, we may create a creator profile using information you provide and information from your public social media presence.

Your profile may include information such as:

  • Your creator name
  • Social media accounts
  • Content niche
  • Follower numbers
  • Engagement statistics
  • Audience information
  • Location
  • Portfolio
  • Previous collaborations
  • Campaign preferences and availability

Relevant information from your profile may be shared with brands and campaign partners where reasonably necessary to identify creators who may be suitable for particular campaigns or opportunities.

The information shared will depend on the requirements of the relevant opportunity.

We aim to limit information shared with brands to information that is reasonably necessary for the relevant purpose.

6. Sharing Personal Data

We may share personal data with:

  • Brands and campaign partners where necessary to facilitate opportunities.
  • Payment processors and financial service providers.
  • Shopify and other technology providers that support our website and services.
  • Email, messaging and communication providers.
  • Analytics and advertising providers.
  • Cloud storage and other service providers.
  • Professional advisers where reasonably necessary.
  • Government authorities, regulators, law enforcement or other organisations where required or permitted by law.

We do not sell your personal data.

Where we use third-party service providers to process personal data on our behalf, we take reasonable steps to ensure that appropriate contractual and security measures are in place.

7. Marketing Communications

We may send marketing communications about WithU, including:

  • New opportunities
  • Campaigns
  • Creator services
  • Resources
  • Offers
  • Events
  • News and updates

Where consent is required, we will only send relevant marketing communications where you have provided the required consent.

You can withdraw your marketing consent at any time by using the unsubscribe option provided in marketing communications or by contacting us.

Withdrawing marketing consent does not affect essential service communications. We may continue to contact you about matters such as your membership, payments, account, campaigns or other communications necessary to provide our services.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and its functions to operate.

We may also use cookies for purposes such as:

  • Remembering preferences
  • Understanding website usage
  • Measuring performance
  • Analytics
  • Marketing and advertising
  • Providing relevant content

Where required by law, we will request your consent before placing or using non-essential cookies.

9. Shopify

WithU uses Shopify to operate parts of our website, process purchases and support payment and account functionality.

Shopify may collect and process personal data when you visit or use our website or make a purchase.

Shopify may process personal data in accordance with its own privacy policy and may process information outside the United Kingdom.

You should review Shopify's privacy information for further details about how Shopify processes personal data.

10. Third-Party Websites

Our website may contain links to third-party websites, including brand websites, social media platforms, affiliate services and other external websites.

We are not responsible for the privacy, security or data-processing practices of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

11. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee complete security.

12. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

We may retain information where necessary to:

  • Provide our services.
  • Maintain membership and transaction records.
  • Meet legal, tax and accounting obligations.
  • Resolve disputes.
  • Prevent fraud or misuse.
  • Establish, exercise or defend legal claims.
  • Enforce our agreements.

When personal data is no longer required, we will securely delete it or anonymise it where appropriate.

13. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law to:

  • Request access to personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Request restriction of certain processing.
  • Object to certain processing.
  • Withdraw consent where we rely on consent.
  • Request transfer of certain personal data to you or another organisation.

These rights are subject to legal conditions and exceptions.

To exercise your rights, contact us using the details below.

We may need to verify your identity before responding to certain requests.

14. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful under applicable UK data protection law.

This may include relying on UK adequacy regulations, appropriate contractual safeguards or another lawful transfer mechanism.

15. Children's Data

WithU membership is intended for individuals aged 18 and over.

We do not knowingly accept memberships from individuals under 18.

If you believe that an individual under 18 has provided personal data to us, please contact us so that we can review the situation and take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, data processing activities, technology or legal requirements.

The latest version will be published on this website and will include the date on which it was last updated.

17. Complaints

If you have concerns about how we process your personal data, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about making a complaint is available from the ICO.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal data is handled, please contact:

WithU
info @withuagency.co.uk